Frequently Asked Questions
Have a question? We get it — subscriptions can be confusing. That’s why we laid out the most common questions below. If you don’t see what you’re looking for, don’t worry — we’re just a message away.
Top 3 Common Questions
- 1. When does my package ship?
New orders are roasted and shipped within 2–3 business days — as long as you place your order before the 25th of the month. Orders placed after the 25th roll into the next month’s batch and ship with everyone else.
Subscribers (after your first order) can expect their coffee to ship on or around the 1st of every month, like clockwork.
Example: If you place your first order on June 17th, it’ll ship by June 20th. But if you order on June 27th, it’ll ship with the next subscriber batch on July 1st. - 2. I don’t want to wait for shipping — can I cancel?
Absolutely. Just contact support and we’ll issue a full refund, no questions asked. We want you to be excited about every part of the experience — not frustrated with delays. - 3. Can I try before subscribing?
Yes! Just place your order and instantly cancel if you're unsure. Canceling your subscription doesn’t cancel your order — it simply prevents you from being billed in the next cycle.No cancellation fees, no commitment, no weird hoops to jump through. You can pause, skip, or stop anytime from your dashboard.
4. How much coffee do I get each month?
Each subscription box comes with one 15 oz bag of coffee. That’s about 30 cups depending on your brew strength. If that doesn't seem like enough for your needs, you can simply add more next to the "Add to Cart" button.
5. Can I choose my roast level?
Yes! Choose between Light, Medium, or Dark roast when you pick your subscription.
6. Can I choose ground or whole bean?
You sure can. Just select your grind option on the product page before checkout.
7. Is the coffee fresh?
Extremely. We roast in small batches and ship fast so it shows up fresh, not dusty.
8. Where does the coffee come from?
We source premium beans from high-altitude farms in Colombia, roasted right here in the U.S.
9. Can I pause, skip, or cancel anytime?
Yup. Manage everything from your account dashboard. No weird emails. No tricks.
10. Is it true there’s no shipping fee — ever?
Yes — but only if you subscribe now. We're currently running a Free Shipping For Life promo for all new customers, but once we hit our subscriber threshold, it’s over. Lock it in while it lasts.
Need help with something else?
Fill out the contact us form below and we will do what we can to assist you.
