Refunds & Returns

RETURN POLICY

Due to the perishable nature of coffee, we do not accept returns on any coffee products once they have left our facility. We roast and pack every order fresh, and once it’s out the door, it’s yours to enjoy.If you received the wrong item, your package was damaged, or there’s something off with your order, please email us at support@topcoffeeclub.com within 7 days of delivery. We’ll make it right.

DAMAGED OR INCORRECT ORDERS

Please inspect your order upon arrival. If the package is damaged, you received the wrong item, or something is missing, contact us immediately at support@topcoffeeclub.com with your order number and a photo if possible. We’ll evaluate the situation and send a replacement or offer a refund if appropriate.

NON-RETURNABLE ITEMS

As much as we’d love to accept all returns, the following items cannot be returned or refunded:
Opened or used coffee products
Gift cards
Sale or promotional items
Personalized gift items (like custom gift notes or engraved accessories)

Because coffee is a consumable, we can't resell returned items—even if unopened—due to freshness and safety standards.

REFUNDS

Refunds are issued only in the case of damaged, incorrect, or missing items. If a refund is approved, we will automatically return the funds to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.If it’s been more than 15 business days since your refund was approved and you haven’t seen it hit your account, please contact us at support@topcoffeeclub.com.

QUESTIONS?

We’re always here to help. Email us anytime at support@topcoffeeclub.com and we’ll get back to you as quickly as possible.